Canceled! Airlines scrap record number of flights


NEW YORK — The relentless snow and ice storms this winter have led to the highest number of flight cancellations in more than 25 years, according to an analysis by the Associated Press.

U.S. airlines canceled more than 75,000 domestic flights since Dec. 1, including roughly 14,000 last week. That’s 5.5 percent of the 1.35 million flights scheduled during that period, according to AP calculations based on information provided by flight tracking site FlightAware.

It’s the highest total number and highest percent of cancellations since at least the winter of 1987-88, when the Department of Transportation first started collecting cancellation data.

Mother Nature isn’t entirely to blame. A mix of cost-cutting measures and new government regulations made airlines more likely to cancel flights and leave fliers scrambling to get to their destination.

On Thursday, more than 70 percent of flights were canceled in Baltimore, Philadelphia, Washington, D.C., and Charlotte, N.C., thanks to a winter storm that paralyzed most air traffic along the East Coast. Ice storms this winter caused major headaches in typically warm cities such as Atlanta, Dallas and Houston.

“This year is off to a brutal start for airlines and travelers,” said FlightAware CEO Daniel Baker. “Not only is each storm causing tens of thousands of cancellations, but there’s been a lot of them.”

And February still has two weeks left.

Making things worse, airlines have been cutting unprofitable flights and packing more passengers into planes. That’s been great for their bottom line but created a nightmare for passengers whose flights are canceled because of a storm. Other planes are too full to easily accommodate the stranded travelers. Many must wait days to secure a seat on another flight.

Carol Cummings, 23, was trying to fly Thursday on United Airlines from the Washington, D.C., area to Los Angeles to visit a high school friend for the long Presidents Day weekend. The flight was canceled and Cummings was automatically rebooked for a flight Monday — the day she was supposed to return home. After 150 minutes on hold, United offered to move the trip to another weekend — for an extra $150 — or refund her ticket.

“I am annoyed and surprised at the lack of customer concern I experienced,” she said.

Cummings is waiting for her refund.

This winter is even more painful than 2000-01 when 66,000 — or 4.2 percent of December, January and February scheduled flights — were scrapped.

“As an industry, you are prepared for bad weather but I’m not sure if you are ready for this many events back to back,” said Savanthi Syth, an airline analyst with Raymond James.

Airlines are quicker to cancel flights these days, sometimes a day in advance of a storm. It’s rarer to see planes parked at the edge of runways for hours, hoping for a break in the weather, or passengers sleeping on airport cots and cobbling together meals from vending machines.

 

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