More flights arriving late; complaints are on the rise


WASHINGTON (AP) — More flights on U.S. airlines are running late or getting canceled, and complaints are rising.

The Transportation Department said last week that 76.9 percent of flights arrived on time in May, down from 79.6 percent in April and 79.4 percent in May 2013.

Hawaiian Airlines and Alaska Airlines, which get good weather on many routes, rank best. ExpressJet and Envoy, which fly smaller planes for big airlines, rank last.

The government says the largest airlines canceled 1.9 percent of their U.S. flights in May, nearly double the rate in April and last May.

Four domestic flights — all on United — and one international flight were stuck on the ground longer than federal rules allow.

Fliers filed 1,010 complaints with the government against U.S. airlines, an increase compared to the 720 filed a year earlier.

Hawaiian Airlines keeps top spot in on-time list

Here are the government’s rankings of the leading airlines and their on-time performance in May. Some airlines, including Spirit and Allegiant, are not included because they operate fewer flights. The federal government counts a flight as on-time if it arrives within 14 minutes of schedule.

1. Hawaiian Airlines, 93.2 percent

2. Alaska Airlines, 89.7 percent

3. Delta Air Lines, 84.4 percent

4. AirTran Airways, 83.9 percent

5. US Airways, 82.1 percent

6. Virgin America, 81.8 percent

7. SkyWest, 78.7 percent

8. JetBlue Airways, 77.3 percent

9. American Airlines, 76.8 percent

10. United Airlines, 76.4 percent

11. Frontier Airlines, 73.4 percent

12. Southwest Airlines, 71.8 percent

13. Envoy, 71.4 percent

14. ExpressJet, 70.3 percent

Total for all reporting airlines: 76.9 percent

—Southwest and AirTran are owned by Southwest Airlines Co.

—American, US Airways and Envoy are owned by American Airlines Group Inc.

—Envoy was formerly American Eagle

Source: U.S. Department of Transportation

 

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