NEW YORK (AP) — United Airlines is getting tough on passengers with oversized carry-on bags, even sending some of them back to the ticket counter to check their luggage for a fee.
The Chicago-based airline started a push to better enforce rules restricting the size of carry-on bags — an effort that will include instructing workers at security checkpoint entrances to eyeball passengers for bags that are too big.
In recent weeks, United rolled out new bag-sizing boxes at most airports and sent an email to frequent fliers, reminding them of the rules. An internal employee newsletter called the program a “renewed focus on carry-on compliance.”
United said it is just ensuring bags are reviewed at the security checkpoint, in addition to the bag checks already done at gates prior to boarding.