Territorial Savings Bank is warning customers of a potential phishing scheme that has occurred recently targeting customers of the bank.
Several customers on Oahu and the Neighbor Islands have reported to Territorial Savings Bank that they received suspicious phone calls over the past week. The calls have included the following elements:
— The calls seem to originate from a mainland phone number.
— The caller indicates that the customer’s card has been deactivated and the customer is asked to press 1 to reactivate it.
— The caller then asks for the customer’s card number. The caller does not indicate bank name or type of card (debit or credit).
“We want to make sure our customers know that Territorial Savings Bank will never ask for personal financial information over the phone,” said Jan Loo, vice president, Electronic Banking, Territorial Savings Bank. “If anyone receives a call like this from someone claiming to be from Territorial, or any other financial institution, we are advising everyone to not give out any information, hang up, then call your financial institution to report the phishing call.”
Customers that suspect they have been victims of this phishing scheme should call Territorial Savings Bank and ask for the Electronic Banking Department at (808) 946-1400.
Customers can also contact the FTC’s ID Theft Consumer Response Center at 1-877-ID THEFT (1-877-438-4338) or go online to www.ftc.gov/idtheft for more information.