The College of Continuing Education and Community Service at the University of Hawaii at Hilo will offer a workshop on “How to Deliver Exceptional Customer Service Over the Phone” from 8:30 a.m.-3:30 p.m. Friday, July 18, at the Kuakini Tower
The College of Continuing Education and Community Service at the University of Hawaii at Hilo will offer a workshop on “How to Deliver Exceptional Customer Service Over the Phone” from 8:30 a.m.-3:30 p.m. Friday, July 18, at the Kuakini Tower at 75-5722 Kuakini Highway in Kailua-Kona. Tuition is $150.
The informational course will cover specific telephone communication skills, provide tips when dealing with difficult customers and talk about making every call count, among other customer service techniques and topics. Employment and Training Funds (ETF) are available. Deadline to apply for ETF is Thursday. Call CCECS at 974-7664 for more information or to register. For a full course description, visit http://hilo.hawaii.edu/academics/ccecs/courses.
