SAN FRANCISCO — You can expect to hear a lot more from Apple about the virtues of mobile apps and online services in coming months. And for good reason: They’re just about the only part of Apple’s business that’s growing right now.
Apps and services have always been key to the appeal of Apple products. But with iPhone sales down for the second quarter in a row — and speculation that a major redesign won’t arrive until late next year — Apple is talking up its online business, promoting it with new kinds of ads and even sponsoring an upcoming reality TV show called “Planet of the Apps.”
The giant tech company sold 40.4 million iPhones in the last quarter — 15 percent fewer than a year ago, according to its earnings report Tuesday. Analysts say consumers just aren’t as excited about the newest iPhone models. As a result, Apple’s overall revenue fell 15 percent to $42.4 billion for the three months ending June 30.
Apple also sold fewer iPad units, Mac computers and Apple Watches in the last quarter, although iPad revenue increased, thanks to the introduction of higher-priced iPad Pro models. And a modestly better forecast for the current quarter sent Apple shares up nearly 7 percent in late trading, after closing at $96.63.
But the biggest bright spot in the company’s report was a 19 percent sales jump for the segment that includes iTunes, Apple Music, the App Store and services like Apple Pay and iCloud storage. That segment produced nearly $6 billion in sales — more than Apple pulled in from quarterly sales of either iPads or Macs.
For services
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Apple makes money from online services by taking a percentage whenever users pay to download a song from iTunes, buy an app from the App Store or subscribe to a streaming service like Apple Music. It keeps 30 cents of every dollar spent in the App Store, for example, and passes 70 cents to the app developer. Apple also collects fees from people who buy extra iCloud storage and from banks when customers use their credit cards with Apple Pay.
Since growth is what Wall Street likes to see, Apple executives are increasingly touting the purchasing power of the company’s massive customer base — nearly 600 million owners of Apple devices who spend an average of $68 a year on apps, music and other services, according to estimates by Credit Suisse.
“We expect this business will continue to grow” even if Apple sells fewer devices in a particular quarter, Chief Financial Officer Luca Maestri told The Associated Press. “It’s becoming a very meaningful portion of what we do.”
Apple’s still optimistic about the iPhone, CEO Tim Cook assured analysts on a conference call. But he also boasted that Apple’s online services will produce as much revenue as a Fortune 100 company by next year.
Reality or bust
That’s where shows like “Planet of the Apps” come in. Apple is partnering on the project with a team of veteran Hollywood producers and musician/entrepreneur will.i.am.
Though it’s expected to be something like a “Shark Tank” competition for app developers, Apple has kept a tight lid on details such as who will host or when it will air. But it will undoubtedly promote the App Store. It also demonstrates Apple’s desire to create original programming as a way of drawing more people to purchase music and videos on iTunes and Apple TV.
Apple also announced Tuesday that it’s sponsoring another unscripted video series based on the popular “Carpool Karaoke” segments hosted by talk-show host James Corden.
Separately, Apple has been tweaking the App Store itself. In one change, Apple is reducing its commission on apps that are sold on a subscription basis. That could lower its revenue in the short term, but experts say Apple benefits in the long run if more developers adopt a sales model that requires consumers to renew every year — since Apple gets a slice of every renewal fee.
In another change, Apple has begun selling App Store ads to developers, so iPhone owners who search for new apps will now see a paid listing along with other results. The ads should increase Apple’s revenue, according to Credit Suisse analyst Kulbinder Garcha. He estimated Apple’s annual take from apps and services could more than double in a few years, reaching $54 billion by 2020.
The not-so-shiny side
Some of Apple’s online ventures are facing challenges, however. Music sales in the iTunes store are being undercut by the growing popularity of streaming apps like Spotify. Apple’s own streaming music service is growing, Maestri said, but it still lags Spotify in paying subscribers. Apple’s iCloud storage service, meanwhile, has a host of online competitors.
“It remains to be seen how long it takes Apple to build a service layer meaningful enough to offset potential future declines in smartphone revenue,” said analyst Colin Gillis at BGC Financial in a recent note.
Most experts predict iPhone sales will pick up this fall. But some analysts are warning of tepid sales, citing rumors that Apple may wait until 2017, the tenth anniversary of the iPhone’s release, before making dramatic improvements.
Apple is also confronting a slump in demand for its newest gadget, a smartwatch introduced to great fanfare last year. While it doesn’t break out sales figures for the Apple Watch, the company said revenue in its “Other Products” segment, which includes the watch, fell 16 percent in the quarter.
