Individuals and families using their Electronic Benefit Transfer cards might experience downtime from 1-6 a.m. Monday, the state advised.
Individuals and families using their Electronic Benefit Transfer cards might experience downtime from 1-6 a.m. Monday, the state advised.
Consumers are asked to avoid making transactions during these morning hours. Consumers can resume regular use of their cards after 6 a.m. Monday.
From May 12-15, the state Department of Human Services will be converting its EBT system from the current vendor, JPMorgan Electronic Financial Services, to a new EBT vendor, Fidelity Information Services Government Solutions.
EBT cardholders experiencing issues beyond 6 a.m. Monday can call the same helpline as usual at 1-888-328-4292.
Limited helpline service will be available to EBT cardholders during the downtime period.