NEW YORK — A data scientist who was revealed Sunday as the Facebook whistleblower says that whenever there was a conflict between the public good and what benefited the company, the social media giant would choose its own interests.
Frances Haugen was identified in a “60 Minutes” interview Sunday as the woman who anonymously filed complaints with federal law enforcement that the company’s own research shows how it magnifies hate and misinformation.
Haugen, who worked at Google and Pinterest before joining Facebook in 2019, said she had asked to work in an area of the company that fights misinformation, since she lost a friend to online conspiracy theories.
“Facebook, over and over again, has shown it chooses profit over safety,” she said. Haugen, who will testify before Congress this week, said she hopes that by coming forward the government will put regulations in place to govern the company’s activities.
She said Facebook prematurely turned off safeguards designed to thwart misinformation and rabble rousing after Joe Biden defeated Donald Trump last year, alleging that contributed to the deadly Jan. 6 invasion of the U.S. Capitol.
Post-election, the company dissolved a unit on civic integrity where she had been working, which Haugen said was the moment she realized “I don’t trust that they’re willing to actually invest what needs to be invested to keep Facebook from being dangerous.”
At issue are algorithms that govern what shows up on users’ news feeds, and how they favor hateful content. Haugen said a 2018 change to the content flow contributed to more divisiveness and ill will in a network ostensibly created to bring people closer together.
Despite the enmity that the new algorithms were feeding, Facebook found that they helped keep people coming back — a pattern that helped the Menlo Park, California, social media giant sell more of the digital ads that generate most of its advertising.
Facebook’s annual revenue has more than doubled from $56 billion in 2018 to a projected $119 billion this year, based on the estimates of analysts surveyed by FactSet. Meanwhile, the company’s market value has soared from $375 billion at the end of 2018 to nearly $1 trillion now.
Even before the full interview came out on Sunday, a top Facebook executive was deriding the whistleblower’s allegations as “misleading.”
“Social media has had a big impact on society in recent years, and Facebook is often a place where much of this debate plays out,” Nick Clegg, the company’s vice president of policy and public affairs wrote to Facebook employees in a memo sent Friday. “But what evidence there is simply does not support the idea that Facebook, or social media more generally, is the primary cause of polarization.”