WASHINGTON — The Biden administration on Tuesday quietly launched its website for Americans to request free at-home COVID-19 tests, a day before the site was scheduled to officially go online.
The website, COVIDTests.gov, now includes a link for Americans to access an order form run by the U.S. Postal Service. People can order four at-home tests per residential address, to be delivered by the Postal Service. It marks the latest step by President Joe Biden to address criticism of low inventory and long lines for testing during a nationwide surge in COVID-19 cases due to the omicron variant.
White House press secretary Jen Psaki said the website was in “beta testing” and operating at a “limited capacity” ahead of its official launch. The website will officially launch midmorning Wednesday, Psaki said.
There were isolated reports Tuesday afternoon of issues relating to the website’s address verification tool erroneously enforcing the four-per-household cap on apartment buildings and other multi-unit dwellings. A spokesperson for the Postal Service said in a statement that the error was “occurring in a small percentage of orders.” He said any user needing assistance could file a service request at emailus.usps.com/s/the-postal-store-inquiry or contact a help desk at 1-800-ASK-USPS.
At points Tuesday more than 750,000 people were accessing the website at the same time, according to public government tracking data, but it was not immediately known how many orders were placed.
Psaki added that the administration was anticipating a “bug or two,” but had IT experts from across the government working to get the site ready.
Biden announced last month that the U.S. would purchase 500 million at-home tests to launch the program and on Thursday the president announced that he was doubling the order to 1 billion tests.
But Americans shouldn’t expect a rapid turnaround on the orders and they will have to plan ahead and request the tests well before they meet federal guidelines for when to use a test.
The White House said “tests will typically ship within 7- 12 days of ordering” through USPS, which reports shipping times of 1-3 days for its first-class package service in the continental United States.
Officials emphasized that the federal website is just one way for people to procure COVID-19 tests, and shortages of at-home test kits have shown signs of easing as more supply has hit the market.
Since Saturday, private insurance companies have been required to cover the cost of at-home rapid tests, allowing Americans to be reimbursed for tests they purchase at pharmacies and online retailers. That covers up to eight tests per month.
